The Boston Phoenix has an article covering the "event implementers" or "imps" in The Matrix Online, a team of actors hired by Warner Brothers to play the game as the pivotal storyline characters like Morpheus and the Merovingian.The article includes the necessary qualifications they have to meet as they star in what's being treated by Warner Brothers as basically the fourth movie in the saga:
Once on staff, the imps work in shifts around the clock, to keep the events rolling for players in all time zones and sleep patterns. To keep up, each imp has to know how to play every character, and then hand them off after every shift. When they’re in character, they’re treated like rock stars: whenever they pop up, the human players – friend or foe – usually swarm, which used to cause server load problems. Naturally, Morpheus – one of the biggest characters from the film, where he was played by Lawrence Fishburne – draws a crowd, but according to Hewitt, "what really surprised us is there is a huge popularity for Seraph" – the Oracle’s bodyguard, played in the film by Sing Ngai. "Players, no matter who they are, love to interact with Seraph. They all respect him and they all really defer to him, and when he’s around, they watch what he’s doing and they’re very respectful. Whereas, Morpheus pops in game and there are people who will – I don’t want to say ‘harassment,’ but create a kind of friction, which we enjoy as well."
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